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SHIPPING & RETURNS

Shipping Policy

All products / clothing are manufactured to order and we aim to have your item(s) delivered within 7 - 10 working days. On rare occasions there may be manufacturing issues which prevent us from delivering your item(s) on time. If this happens we will contact you to advise of any delays and when you can expect to receive your purchase(s).

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Customs and Excise Duty

Due to the UK leaving the EU, on rare occasions it may be necessary to ship items from one of our fulfillment centres outside of the UK to ensure we get your goods to you on time. If this occurs you may be required to pay customs duty on orders over £135 before receiving your goods. Details available on the UK government website: 

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty you 

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You will be liable to pay any customs costs (which should be minimal at only 2.5% of the purchase price) however, if your order is over £135 and you are requested to pay VAT by the delivery company, please contact us at info@future-forged.co.uk providing us with all the shipment and delivery company details.

 

Excluded Countries

This list is subject to change and we reserve the right to exclude countries not on this list.

Countries we currently don't ship to are:

  • Crimea, Luhansk, and Donetsk regions in Ukraine

  • Russia

  • Belarus

  • Ecuador

  • Cuba

  • Iran

  • Syria

  • North Korea 

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Additional excluded countries due to Covid and / or other issues are:

  • Afghanistan

  • Bhutan

  • Brunei

  • Chad

  • Laos

  • Libya

  • Mongolia

  • Samoa

  • South Sudan

  • Timor-Leste

  • Turkmenistan

  • Yemen

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Return & Exchange Policy

All items are closely inspected before shipping so should be received in perfect order. In the unlikely event that there is an issue with your items please note the following conditions:

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Change of Mind

If you decide you no longer want your item and have not used or opened the product you may return it to us and receive a full refund within 14 days of delivery of your purchase. You must return the item to us within 14 days of notifying us you wish to return the item and you must pay for the return shipping costs. Notifications / returns outside of these timescales will not be accepted. To notify us of a change of mind contact info@future-forged.co.uk

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Worn Items

Due to hygiene concerns returns will not be accepted if any item has been worn / used. Items will be inspected for use upon receipt, if after inspection the returned item has been found to be worn or used refunds will not be given. 

 

Damaged Items

If an item delivered to you is found to be damaged at the time of delivery you must take a photograph of the damage within 30 days of delivery and if possible the carriers details, along with date and time of delivery. This will be assessed at our manufacturing facility and where applicable a replacement product will be sent to you. Before returning items send the details requested above to info@future-forged.co.uk and wait for a response from us, we will advise which facility to return your product to. 

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Manufacturing Defects

If there are any issues with manufacturing quality such as incorrect stitching, poor print quality etc please photograph the manufacturing defect and send details to info@future-forged.co.uk. Once we have confirmed the defect is a manufacturing error we will arrange for a replacement to be sent you.

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Incorrect Size

Clothing is manufactured after your order is placed so it is important you make sure you order the correct size. Please visit SIZES prior to ordering to ensure you receive the correct size item. If you do need to return an item due to an incorrect size please email info@future-forged.co.uk and we will advise which location to return your item to. You must pay for the item to be returned. Upon receipt of the item it will be inspected for damage / wear and if the item is resellable we will send you a replacement product of your requested size at no further cost to you. If it is found the item is damaged we reserve the right not to offer a replacement or issue a refund.

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Incorrect Address

It is your responsibility to provide a correct delivery address and safe / alternate location if you use one. If any item is returned to our facility by the courier due to an incorrect address you will be liable to pay for reshipment costs.

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Unable to Deliver

If the courier is unable to deliver and / or there is no safe place to leave your delivery and the the item has to be returned to our facility, you must pay for the replacement shipping costs.

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Return Addresses

Depending on your location you will return items to one of the following manufacturing facilities. We will confirm which facility we need you to return items to.

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All returns to be addressed to Future Forged

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  • UK: Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.

  • Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.

  • Latvia: Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.

  • Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

  • USA: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.

  • For Brazil, Japan or Australia returns please contact us using info@future-forged.co.uk

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